Optanix Launches to Transform IT Operations Management and Optimize the Availability and Performance of Today’s Digital Business Services

NEW YORK – February 1, 2016Optanix today announced its official launch, leading the advancement of predictable IT for the world’s most demanding organizations. Optanix offers a proven platform and related services for seamless IT operations management in the digital age, with a patented approach to optimizing the service delivery infrastructure that powers today’s critical business operations. The company was spun off from ShoreGroup following a majority investment in June 2015 by Francisco Partners. Optanix, led by CEO Robert Kennedy, counts the world’s top banks, media and technology companies, and federal government agencies among its customers. Headquartered in New York City, the company employs more than 400 people aligned around its common mission of delivering predictable IT services to its global customer base.

“In today’s ultra-competitive digital economy, achieving service availability and performance management targets is only possible by ensuring the reliability of service delivery infrastructure. Yet historically, this process has been largely reactive, putting undue pressure on IT teams and leaving too much room for error,” explained Kennedy. “Not anymore. Distilling down our many years of real-world IT operations support experience, Optanix equips organizations worldwide with turnkey proactive, predictable IT service delivery via a SaaS model.”

Armed with the Optanix platform and related services, IT organizations can shift from reactive, ad hoc processing of millions of unqualified events to a predictable, proactive approach which quickly identifies the root cause of issues impacting their digital services and applications. Leveraging its patented Advanced Logic Automation (ALA), Optanix is able to continuously audit any event stream across any monitored system – automatically sifting through large volumes of data to pinpoint the exact corrective action, and get it to the right people, in the right way, at the right time. This unique, multi-stage approach is built on four key principles:

  • Complete Visibility: Optanix closes the visibility gap once and for all, offering a complete picture of the IT environment through a continuous audit of the current state of performance for truly proactive monitoring and management.
  • Targeted Focus: Optanix leverages four patented filtering methodologies to pinpoint and validate the cause of each event, mapping trends and patterns with custom thresholds and alert criteria based on the organization’s specific environment.
  • Accelerated Remediation: Optanix gathers the right information to properly assess and classify event impacts and resolve issues fast – delivering issues and suggested remediation steps to the right personnel in seconds, and enabling the resolution of more than 90 percent of events the first time.
  • Continuous Improvement: Optanix continually identifies and analyzes a myriad of events each day, and feeds that knowledge back into its platform. The result is a library of more than two million best practices resident in its correlation and decision engine, accumulated from the collective experience in more than a thousand managed environments at some of the world’s largest organizations. This experiential learning is available to Optanix clients immediately, and on an ongoing basis.

“Our business has changed fundamentally in recent years as we evolve to meet the needs of our customers and employees that demand a seamless, always-on digital experience,” explained Chris Maitner, Vice President, IT Operations at GAF Corporation. “Optanix delivers the level of predictability we need to respond to this demand day in and day out, and ensure we have a highly stable, always reliable infrastructure in place for critical service delivery.”

Battle-tested for more than a decade, the Optanix Platform is built on the collective experience gained by monitoring and managing some of the world’s largest enterprise, service provider, and government environments. Optanix’s platform and services are delivered through leading channel partners, including, Cisco, IBM, Arrow, Presidio and more.

“Francisco Partners has a long history of investing in companies that effectively leverage leading technology to drive tangible change,” said Andrew Kowal, Partner at Francisco Partners. “We embrace the shared vision to change the status quo in IT operations management by delivering predictable business outcomes to organizations around the globe.  Congratulations to our partners on the management team as we reach this exciting milestone of launching Optanix as an independent entity.”

For more information about how Optanix can help your organization, please visit www.optanix.com.

About Optanix:

Optanix is leading the advancement of predictable IT in today’s hyper-competitive digital economy – where predictable service delivery has never been more vital. Optanix offers a patented approach to proactively optimizing the service delivery infrastructure behind critical business services so IT organizations can filter out the noise, focus on what matters, and drive operational success – ensuring the highest levels of reliability, security, and availability. The Optanix Platform accelerates root cause through an average 100,000:1 reduction in events, generates a 50% reduction in remediation times and enables first-time fix rates of over 90%.

Hundreds of customers including the world’s top financial institutions, media and technology companies, and agencies of the federal government rely on Optanix’s proven platform and related services. The battle-tested Optanix Platform, powered by Advanced Logic Automation, and full suite of accompanying services are delivered through industry-leading channel partners, who benefit from our turnkey solutions and extensive IT automation experience.

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