Provide High-Quality User Experiences by Delivering Uptime and Performance

When a company’s critical business services are down or performing poorly, employees become less efficient and effective and customers have bad interactions – slow app load times, dropped service calls or worse. With competitors only a click away, modern businesses need to provide high-quality experiences, not only for customers, but for internal users and partners as well.

OPTX helps you maintain smooth business operations by providing full-stack monitoring that powers advanced analytics and automated root cause analysis. These features combine to predictively and proactively detect new and impending problems, find their root cause and provide actionable intelligence.

Address Problems Before They Impact Services with Smart Analytics

Smart Analytics examines data over time and automatically creates dynamic baselines that account for time of day and day of week. In addition to presenting these baselines in dashboards and reports, it also creates thresholds based on both deviations from the normal state as well as rate of change to identify and drive accurate alerts for abnormalities.

On top of that, Smart Analytics continually analyzes consumption trends for capacity management purposes and warns of impending resource constraints. This predictive analysis is key to helping IT operations teams avoid issues and provide uninterrupted, high-performing IT services.

How Smart Analytics Helps IT Ops Teams

Automatic / Dynamic Baselining

Visualize and detect true deviations from normal operating trends instead of depending on static, artificial and often outdated thresholds.

Predictive Analysis

Ensure smooth business operation by predicting impending problems, time to threshold and loss of resiliency and remediating before business impact.

Capacity Management

Make upgrades or changes before problems occur by predicting future capacity usage based on normal baseline and rate of change.

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Rapidly Remediate Problems with Automated Root Cause Analysis

The OPTX’s automated root cause analysis (RCA) engine uses multi-perspective analysis to detect problems, find why they occurred and reduce false alarms. Once the probable root cause is identified, the platform enacts a series of use-case-specific automations to validate that cause, take corrective actions and retest prior to creating a ticket. This increases the accuracy and efficiency of RCA efforts while reducing mean time to repair (MTTR).

When a ticket is created, OPTX doesn’t just alert you that there is something wrong, it pinpoints the root cause and tells you precisely why something is wrong – with actionable information included in the ticket. Knowing the cause and relevant details up front allows you to quickly address the issue without having to spend extra time on manual troubleshooting.

How Automated Root Cause Analysis Helps IT Ops Teams

Multi-Perspective Analysis

Understand the topology-based root cause of failures and performance problems – not simply what failed – by accounting for normality/abnormality, relationships and network performance.

Automated Validation

Decrease time to resolution and false alarms by validating root cause through a series of domain-specific, automated root cause analysis processes. From there, OPTX can take any number of steps, including automated remediation.

Actionable Intelligence

Solve problems faster by leveraging access to actionable information in trouble tickets that explains why a problem has occurred, and often offers suggested steps for resolution, versus having to determine the cause via manual diagnostic processes.

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