Assure critical business services with managed services from Optanix.
Historically, IT has been tasked primarily with “keeping the lights on,” but enterprises are now looking to their IT departments to help facilitate innovation and drive revenue. Unfortunately, that increased responsibility often comes without a corresponding increase in resources. The result is that both strategic initiatives and day-to-day operations suffer.
Through the Optanix Remote Management Service (RMS), Optanix support center engineers assume responsibility for assuring a company’s mission-critical business services and service delivery infrastructure. This frees that company to direct resources toward more high-value IT projects.
Optanix RMS Deliverables
Optanix RMS includes both services and technology in one integrated solution.
Optanix RMS is a complete and proactive 24×7 ITIL incident management and remediation service, powered by the Optanix Platform and staffed by engineers with training and experience on an array of technologies.
Through Optanix RMS, the Optanix Platform proactively detects, validates and diagnoses incidents and immediately notifies the Optanix support center – giving our team the information they need to rapidly remediate issues.
As part of Optanix RMS, our engineers can execute remote changes for customers, such as updating third-party software or modifying configuration settings.
Business Benefits of Optanix RMS
Optanix RMS delivers a range of benefits that address the most pressing pain points for modern enterprises.
Transition to a fixed OPEX acquisition model and reduce costs while maintaining or improving the service levels needed to achieve your business objectives.
Minimize your risk of network and application outages and the associated business disruption they cause to improve customer satisfaction and public perception of your company.
Maximize the business success and ROI you realize from new technology adoption while minimizing the associated operational risks.
“This is the best NOC we have ever had. Optanix is doing a really great job.”
Certifications & Specializations
Optanix is committed to delivering the highest levels of IT technology and process expertise, security, and customer satisfaction with our Optanix RMS offering. Our range of industry accreditations is proof of this commitment.
As a company, Optanix holds certifications for system and organization controls, patient data privacy and security, and managed services security. Additionally, our employees collectively hold hundreds of individual industry and vendor certifications.