Assure critical business services with managed services from Optanix.

Historically, IT has been tasked primarily with “keeping the lights on,” but enterprises are now looking to their IT departments to help facilitate innovation and drive revenue. Unfortunately, that increased responsibility often comes without a corresponding increase in resources. The result is that both strategic initiatives and day-to-day operations suffer.

Through the Optanix Remote Management Service (RMS), Optanix support center engineers assume responsibility for assuring a company’s mission-critical business services and service delivery infrastructure. This frees that company to direct resources toward more high-value IT projects.

 

Optanix RMS Deliverables

Optanix RMS includes both services and technology in one integrated solution.

Incident Management

Optanix RMS is a complete and proactive 24×7 ITIL incident management and remediation service, powered by the Optanix Platform and staffed by engineers with training and experience on an array of technologies.

COMPREHENSIVE MONITORING

Through Optanix RMS, the Optanix Platform proactively detects, validates and diagnoses incidents and immediately notifies the Optanix support center – giving our team the information they need to rapidly remediate issues.

CHANGE MANAGEMENT

As part of Optanix RMS, our engineers can execute remote changes for customers, such as updating third-party software or modifying configuration settings.

Business Benefits of Optanix RMS

Optanix RMS delivers a range of benefits that address the most pressing pain points for modern enterprises.

Financial

Transition to a fixed OPEX acquisition model and reduce costs while maintaining or improving the service levels needed to achieve your business objectives.

CSAT

Minimize your risk of network and application outages and the associated business disruption they cause to improve customer satisfaction and public perception of your company.

Digital Transformation

Maximize the business success and ROI you realize from new technology adoption while minimizing the associated operational risks.

“This is the best NOC we have ever had. Optanix is doing a really great job.”

The Optanix Difference

Optanix occupies a unique space in the managed services market as a longtime managed service provider with its own internally developed full-stack service assurance platform. Our organizational structure enables us to deliver a managed services offering that integrates Optanix people, processes and technology into a single, comprehensive solution – providing customers with a one-stop shop for all their service assurance needs.

  • North-America based experts provide Optanix RMS customers with 24×7 proactive support
  • RMS engineers at each level of the Optanix NOC hold advanced certifications on the technologies we support
  • Dedicated transition managers guide each customer’s activation process to a timely and successful completion
  • Dedicated customer success managers act as customer advocates for the length of each RMS engagement
  • Optanix RMS is aligned with the ITIL framework
  • RMS follows a set of standard operations processes defined in a service description
  • Service-level agreements guarantee Optanix remediates issues within contracted timeframes
  • Operations manuals customized for each RMS customer define specific policies and processes to be followed during service delivery
  • Our security practices have achieved ISO 27001, SSAE 18 Type II and HIPAA accreditation
  • Proven business continuity plans and pandemic response policies allow us to continue operations when faced with disruptive events
  • The Optanix Platform performs full-stack monitoring and is the engine behind Optanix managed services
  • The platform is an operationalized SaaS offering that includes all software, hardware, upgrades, administration, maintenance and support
  • End-clients can use Optanix technology for engineering collaboration, and for the purposes of accountability and visibility, which serve to ensure RMS is a completely transparent service

Certifications & Specializations

Optanix is committed to delivering the highest levels of IT technology and process expertise, security, and customer satisfaction with our Optanix RMS offering. Our range of industry accreditations is proof of this commitment.

As a company, Optanix holds certifications for system and organization controls, patient data privacy and security, and managed services security. Additionally, our employees collectively hold hundreds of individual industry and vendor certifications.

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Do a Deep Dive on Optanix RMS