Press Releases

August 2016

Latest Version of the Optanix Platform Delivers New Capabilities for Unified Communications and Contact Center Deployments

New solution-specific features combine with core platform functionality to drive uptime and performance for real-time communications solutions

June 2020 — Optanix, the leader in intelligent business service assurance, today announced version 6.0 of the Optanix Platform. This release features new capabilities for contact center, unified communications and data networks. Learn more

Optanix Wins TMC’s 2019 Unified Communications Product of the Year Award

Optanix Platform honored for exceptional innovation in unified communications

June 2019 — Optanix, the leader in intelligent business service assurance, today announced that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named the Optanix Platform as a 2019 Unified Communications (UC) Product of the Year Award winner. Learn more

Optanix Wins Best of Enterprise Connect 2019 Award in Best Application of AI Category

Optanix Platform selected for its use of advanced analytics powered by AI

March 2019 — Optanix, the leader in intelligent business service assurance, today announced it has been selected as a winner for the Best Application of Artificial Intelligence (AI) Category Award as part of the Best of Enterprise Connect (BOEC) Award program. Winners of the BOEC Award and associated category awards were announced at Enterprise Connect on March 19 in Orlando, Florida. Learn more

Optanix Announces New Advanced Service Assurance Platform for Hybrid Environments

Optanix delivers new “full-stack” performance and availability monitoring solution targeted at contact center and unified communications deployments

December 2018 — Optanix, the leader in intelligent business service assurance, today announced its first-ever stand-alone IT monitoring and analytics platform, enabling partners and end-users to take advantage of the company’s innovation and rich experience as a managed service provider for contact center, unified communications (UC), and data networks. Learn more

Adam Elster Joins Optanix Board of Directors

Majesco CEO and Former CA Technologies President to Advise on Optanix’s Strategy for Growth and Innovation

October 2018 — Optanix announced today that Adam Elster, Majesco CEO and Former CA Technologies President, has joined the Board of Directors to advise on Optanix’s strategy for growth and innovation. Learn more

Optanix Welcomes Mike deFisser as CRO

Company Adds Chief Revenue Officer to Drive Growth

April 2018 — Optanix today announced it has appointed Mike deFisser as chief revenue officer (CRO), responsible for owning the development and execution of a sales strategy that drives bottom-line growth for the company. deFisser has over 20 years of experience and proven performance as a sales executive. Learn more

Optanix Wins 2017 TSIA STAR Award

Leader in IT Service Predictability Honored by Premier Industry Association for its Innovation in Leveraging Analytics for Service Excellence

October 2017 — Optanix is honored to announce that it is a recipient of a 2017 TSIA STAR Award in the category of Innovation in Leveraging Analytics for Service Excellence. Learn more

Optanix Names Mike Crest as CEO

Company Appoints Experienced Leader to Fuel Growth and Innovation

September 2017 — Optanix today announced it has appointed Mike Crest as chief executive officer (CEO). Learn more

How to Select the Best Network Monitoring Technology

January 2020 — Experts agree that monitoring is essential for maintaining overall network performance, health, and security. But exactly which features should a network monitoring tool offer, and how should the technology be used to achieve maximum effectiveness? Learn more

Podcast: Optanix discovering problems before they occur, creating new MSP opportunities

March 2019 — Optanix is a long time MSP specializing in real-time communications use cases (such as UC, Contact Center and collaboration). The company has taken its own service assurance platform and released its first stand-alone software product to partners and customers. Optanix Service Assurance platform features machine learning and advanced analytics capabilities, making it the first AIOps […] Learn more

Delivering “5 Nines Availability” to Improve Business Outcomes

March 2019 — The classic definition of “5 nines” refers to an uptime of greater than 99.999%, or just over five minutes of downtime per year. By contrast, an uptime of 99.9%, or “3 nines” is about 8.7 hours of downtime per year – more than a full business day. Downtime like that can do some real financial […] Learn more

When business services fail due to IT cyberattacks & how to protect your organization

February 2019 — When we think about cybersecurity, we most often think about compromised PII — Personally Identifiable Information. PII includes the social security numbers, account numbers, addresses and so on that allow bad actors to open unauthorized accounts in people’s names, to drain existing accounts, and to generally create adverse and hard-to-reverse impacts on the victims. Learn more

IT Operations Monitoring Can Help Prevent Business Services Failures

January 2019 — As IT organizations move towards digitizing services and operations, there is an ever-increasing dependence on the IT infrastructure that supports these needs. It follows that any degradation of performance of the infrastructure directly affects the manner in which business is conducted and, therefore, the bottom line. Learn more

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