Feb 27
Conquer UCCE in 2020 by Overcoming Your Skills Gaps
After many years on the market, Cisco’s Unified Contact Center Enterprise (UCCE) offering remains a proven solution with a long...
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Feb 25
An Effective IT Operations Improvement Strategy You Can Implement in 2020
The onset of the new year provides an opportunity to reflect on the past, identify gains and pains, and plan...
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Feb 4
Understanding IT Operations vs. IT Infrastructure to Improve Your Operational Stability
There’s a reason the term “infrastructure and operations” (a.k.a. I&O) has entered the common IT parlance. The two areas complement...
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Jan 14
IT Operations Monitoring Best Practices to Ensure Operational Efficiency
In a recent post, we discussed the concerns and challenges that infrastructure and operations (I&O) teams face when they consider...
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Dec 17
Concerns and Challenges of IT Leaders Considering AIOps Solutions
Digital transformation offers a litany of long-term benefits, but also brings new layers of complexity to the IT infrastructure. IT...
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Dec 10
Optanix on AIOps – Part 6: Use Cases for AIOps
The following two examples of use cases for AIOps are based on the important concept of leveraging AIOps for a...
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