Improve IT Operations Management by Leveraging the Cloud
The cloud has proven to be transformative for many organizations that perform IT operations management. That’s appropriate since it is the key enabler of digital transformation.
The impact of the cloud has greatly affected the way modern business is conducted – transforming both the IT infrastructure that supports your business services and the manner in which these systems are managed and operated. It is now poised to further revolutionize the way that MSPs conduct their day-to-day operations and their entire service assurance strategy.
The key lies in leveraging cloud-based infrastructure to provide secure, bi-directional remote access. This increased agility reduces MTTR, subsequently increasing customer satisfaction and reducing IT operations management costs, by providing multi-tenant remote access to distributed customers with streamlined workflows.
Advantages of the Infrastructure Layer
The cloud offers several technical advantages for MSPs. For starters, running IT operations from the cloud has the potential to eliminate the need to set up remote management links and VPNs each time a customer network or device is accessed.
The infrastructure layer takes care of doing that through a secure channel while providing an Internet-ready solution. It provides access and built-in logging abilities, and also builds a secure ecosystem around the customer’s infrastructure. IT operations management teams can now focus on the actual monitoring and management aspects, rather than having to deal with the setup of multiple sessions of device logins.
The ability to have multiple customer environments accessible from a virtual platform also enables centralized service assurance and provisioning. No longer do IT ops teams have to constantly switch between siloed control systems to manage different environments and provision, manage and remediate services. The infrastructure management layer provides multiple support streams that can be accessed rapidly from a centralized operations center.
In turn, providing multiple remediation streams per operations staff member also brings about efficiencies by making possible new operational workflows.
A Renewed Focus on Applications
As more and more infrastructure migrates to the cloud, it becomes necessary to become application-centric in terms of managing IT delivery. The cloud virtualizes infrastructure and unbinds applications from the underlying physical devices they run on. The cloud also provides the ability to provision on demand as resources max out.
The end result is that IT operations management teams must now focus more on the delivery and availability of business services rather than the upkeep of infrastructure components alone.
A dedicated infrastructure management layer facilitates centralized orchestration. This increases the focus on applications rather than the devices and network elements that they run on.
Having a multi-tenant management infrastructure layer provides yet another set of benefits: since the same platform is managing across several client environments, workflows, automations and knowledge bases can be leveraged in an entirely new manner. As a workflow or automation is put in place to handle a set of operations in one ecosystem, it can rapidly be deployed to other environments. Having a centralized virtual platform enables this to happen with unparalleled ease and efficiency.
A New Way of Providing Services
Knowledge bases can similarly benefit from the consolidation of information from across the ecosystem of managed environments. By removing the silos around disparate data sources and making data more accessible, both productivity and collaboration efforts are enhanced. This leads to a unified approach towards remote systems management.
A cloud-based infrastructure management layer that can manage distributed client environments from remote service operations centers will revolutionize the way MSPs do business. It is the basis of the next generation of IT operations management tools and will drive central awareness, business intelligence, and secure command and control structures.
The cloud has come of age and changed the way businesses operate and deliver services. It’s now time to transform the way IT operations management is conducted by leveraging a cloud-based infrastructure management layer.
Optanix’s IT Operations Management (ITOM) Software
Optanix offers an IT operations management platform that enables IT operations organizations to leverage these cloud benefits.
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