Who we are

Optanix, an ATSG company, is a technology and managed services provider that offers a range of service assurance solutions based on our own Optanix Platform. Our history goes back more than 20 years as first a managed service provider and now as a technology platform leader and provider.

Optanix has more than 300 employees located across offices in New York City (our headquarters), Syracuse, NY and Raleigh, NC, plus additional remote locations.

Our team has more than 200 separate industry certifications across contact center, collaboration, network and security technologies. We serve hundreds of customers in the financial, healthcare, retail and insurance industries (among others) across 70 countries.

What we do

Optanix provides technology and services that can assure the availability and performance of the world’s most complex IT environments. We do this by leveraging our 20 years of experience in monitoring and maintaining customer environments around the clock as an MSP utilizing the Optanix Platform.

Although our heritage is in Cisco Unified Communications (UC), Unified Contact Center (UCC) and data networking deployments, we are using the experience gained maintaining those environments as a real-world feedback loop for our service assurance platform, helping us optimize it for use managing other similarly complex, mission-critical technologies.

Optanix is also expanding beyond our Remote Management Services (RMS) offering and now offering 
the Optanix Platform as both a standalone solution (Platform as a Service, or PaaS) and a managed solution (Managed Platform as a Service, or MPaaS). All of Optanix’s offerings are primarily delivered through industry-leading channel partners who work with Optanix to expand their service portfolios and grow their recurring revenue base.

Learn more ›

Why do partners value our solutions?

We’re strategically positioned to solve the biggest challenges faced by today’s IT providers.

Barriers to Entry

Decrease the time and expense it takes to go to market with managed offerings by leveraging Optanix’s platform, people, or both.


Use our platform to effectively adapt to new technologies across increasingly dynamic and distributed environments.

Ill-Fitting Toolsets

Stop piecing together mixtures of third-party tools and internal platforms and instead utilize the Optanix Platform’s consolidated feature set.

Thinking about becoming a partner?
Review the details of our partner program.