Improve Service Delivery with the Only Service Assurance Platform Built Specifically for Managed Service Providers
Managing an IT environment is a challenging undertaking. That challenge increases exponentially for managed service providers as they must deliver services to multiple environments that are distributed geographically, or in the cloud, all while maintaining security across and between tenants.
To aid MSPs in their efforts, Optanix has purpose built a range of MSP tools. Our cloud-based Service Infrastructure Management Layer (SIML) enables MSPs to securely monitor and access customer premise environments from a single, centralized interface. It is designed to streamline network operations center (NOC) processes by allowing engineers to quickly prioritize and address problems across multiple sites/customers.
Optanix also empowers managed service providers to operate more efficiently and effectively by providing them with reports and dashboards that offer access to relevant real-time and historical information.
Manage All Customer Environments from a Centralized Interface with SIML
To improve the effectiveness of the Optanix Platform for MSPs, we leveraged our own deep experience as an MSP to create SIML, a cloud-based, multi-tenant MSP tool for centrally monitoring and remediating distributed customer environments. It works by consolidating customer instances of the Optanix Platform into a single application, maximizing the efficiencies of remote service operations staff centers.
SIML offers secure, bi-directional, multi-tenant remote access to distributed customer environments and includes multiple MSP-specific automations and workflows. It can help MSPs reduce mean time to repair (MTTR) and improve staff efficiency, consequently increasing customer satisfaction and lowering NOC costs.
How SIML Helps Managed Service Providers
Secure Access and Control
Increase security with SIML controller – which enables NOC staff to access remote devices without the need to keep track of security credentials for individual devices – and by keeping sensitive data local to customer sites.
Reduce MTTR by automatically routing problem tickets directly to the specialist groups with expertise in that type of problem, thus avoiding the need for additional, time-consuming processing by generalists.
Centralized Views of Multiple Customers
Create efficiencies and avoid a “swivel chair” approach to management by viewing events and other data at multiple customer environments in an aggregated fashion.
Do a Deep Dive on SIML
Provide IT Ops with the Exact Information They Need
The Optanix Platform offers a range of dashboards and reports designed to deliver timely and accurate business service and infrastructure information. These visualizations can be customized based on role or at an individual level to provide quick access to the most relevant real-time and historical information.
Included with the platform are an assortment of out-of-the-box dashboards and reports for a broad set of IT infrastructure and business services, including Cisco Unified Communications & Collaboration (UC&C) and Cisco Unified Contact Center Enterprise (UCCE) solutions. Additionally, custom dashboards and reports can be created within the Optanix Platform to meet the needs of various groups and individuals across the business, either by modifying the out-of-the-box offerings or developing new visualizations from the ground up.
How Optanix Dashboards & Reports Help Managed Service Providers
UC&C and UCCE Reports & Dashboards
Gain insight into the operational state of UC&C and UCCE environments via reports and dashboards designed to help support staff identify performance and availability issues requiring corrective action.
Increase efficiency of staff by personalizing real-time dashboards for groups or individuals to display only the specific information they need to do their jobs.
Ensure relevant historical information is available to the right people at the right time by creating custom reports that can be accessed within the platform or automatically delivered via email on a set schedule.