The OPTX Service Assurance Platform

In OPTX, full-stack monitoring capabilities are coupled with a range of innovative features to deliver a unified, intelligent and business-aligned view of your IT services and infrastructure.

Optanix Platform Architecture Graphic

 

Architectural Insights

OPTX features a number of patented technology innovations that enable you to detect, diagnose and resolve service issues more quickly and accurately – increasing IT service quality and driving down operational costs.

Data Ingestion

Automatically discovering and gathering data from every possible source in the deployed environment is the first step to successfully managing the IT infrastructure.

Data Ingestion

OPTX automatically discovers every element in the infrastructure, creates topology maps, and determines relationships and dependencies between elements and the business services they support. Optanix utilizes an extensive range of IT technologies and monitoring methods – including SNMP traps and polling, ICMP, TCP and UDP bulk polling, syslog messages and more.

Root Cause Analysis

Utilize a combination of machine learning, smart analytics and patented time, topology and event-based correlation techniques to pinpoint the topology-based root cause of events.

Root Cause Analysis

The Root Cause Analysis (RCA) engine intelligently filters and analyzes event data using multiple patented techniques. Because OPTX already has a deep, ongoing understanding of the relationship between the elements driving your IT services, it can rapidly apply a series of RCA techniques to provide you with the topology-based root cause of issues.

Decision Engine

Interpret and validate root cause information with automated diagnostic steps that leverage Optanix’s real-world experience.

Decision Engine

The Decision Engine takes correlated root cause information and automatically validates it by working through different scenarios using state machine technology. This takes just seconds and is powered by intelligent diagnostic and troubleshooting processes based on Optanix’s years of real-world experience managing specific IT services and technologies.

Business Impact Monitoring

Map underlying infrastructure, systems and applications to business functions to prioritize incidents and problems with respect to the business.

Business Impact Monitoring

Business Impact Monitoring works by mapping business services to the IT services and components that support them. By doing so, it is able to deliver real-time situational awareness of business services, enabling IT teams to prioritize and address issues quickly. This limits impact to critical business functions to ensure they continue to operate effectively and efficiently.

Real-Time Data & Dashboards

Get the right information to the right people at the right time with help from a fully functional report and dashboard framework.

Real-Time Data & Dashboards

Optanix’s dashboards deliver timely and accurate business service and infrastructure information needed by multiple functions across the organization, including real-time data on service and device performance and health. They can be customized based on role or individual to provide quick access to the most relevant information and help increase the efficiency of IT operations staff.

Integrations

Create a closed-loop IT operations management system by integrating OPTX with service desk and orchestration solutions.

Integrations

Not only does OPTX offer integrated event management, incident management and automated remediation, it integrates with leading IT service management and orchestration offerings such as ServiceNow, Ericsson and OpenStack. The resulting deployment creates a seamless response mechanism for any number of trigger mechanisms.

Success comes in many forms

A GLOBAL ENTERPRISE SERVICES ORGANIZATION

The Optanix service’s “halo effect” led to the expansion of the service by identifying issues in the customer infrastructure that were not currently under management.

Read Success Stories