The Optanix Service Assurance Platform

Architectural details

The Optanix Platform features a number of patented technology innovations that enable you to detect, diagnose and resolve service issues more quickly and accurately – increasing IT service quality and driving down operational costs.

Data Ingestion

Automatically discovering and gathering data from every possible source in the deployed environment is the first step to successfully managing the IT infrastructure. 

Data Ingestion

The Optanix Platform automatically discovers every element in the infrastructure, creates topology maps, and determines relationships and dependencies between elements and the business services they support. Optanix utilizes an extensive range of IT technologies and monitoring methods – including SNMP traps and polling, ICMP, TCP and UDP bulk polling, syslog messages and more.

Snapshot Processor

Employ a unique snapshot technique to provide a picture of the true state of the infrastructure, dramatically reducing false alerts.

Snapshot Processor

The Snapshot Processor filters out transient event noise by looking for stable event signals. It does this by comparing consecutive "snapshots" of the infrastructure – mirror images of the infrastructure at separate points in time – to identify state changes and flag true issues. This delivers a stream of meaningful events, versus a tidal wave of alerts – so you spend your time fixing real issues.

Root Cause Analysis

Utilize a combination of machine learning, smart analytics and patented time, topology and event-based correlation techniques to pinpoint the true root cause of events.

Root Cause Analysis

The Root Cause Analysis (RCA) Engine delivers true root cause analysis by intelligently filtering and analyzing event data using multiple patented techniques. Because the Optanix Platform already has a deep, ongoing understanding of the relationships between the elements driving your IT services, it can rapidly apply a series of RCA techniques to provide you with the true root cause of issues.

Decision Engine

Interpret and validate root cause information with automated diagnostic steps that leverage Optanix’s extensive real-world experience.

Decision Engine

The Decision Engine takes correlated root cause information and automatically validates it by working through different scenarios using state machine technology. This takes just seconds and is powered by intelligent diagnostic and troubleshooting processes known as Advanced Logic Profiles. Each ALP captures Optanix’s years of real-world experience managing specific IT services and technologies.

Integrations

Create a closed-loop IT operations management system by integrating the Optanix Platform with service desk and orchestration solutions.

Integrations

Not only does the Optanix Platform offer integrated event management, incident management and automated remediation, it integrates with leading IT service management and orchestration offerings such as ServiceNow, Ericsson and OpenStack. The resulting deployment creates a seamless response mechanism for any number of trigger mechanisms.

Success comes in many forms

GARTNER (COOL VENDORS IN ITSM 2.0, 2016)

“The Optanix platform works on a predictable service delivery model, using integrated full-state correlation, event management processes and analytics to identify high-impact (i.e., top-priority) event information and to address it proactively.”

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