Discover an innovative approach to service assurance for:

Unified contact center enterprise

Achieve unprecedented performance and availability for your UCCE environment with a platform to monitor and manage the full UCCE stack.

Collaboration

Monitor, support and report on both complex Collaboration and Unified Communications technologies and their underlying network infrastructure.

IT Infrastructure

Find out how you can benefit from our approach to managing both underlying IT infrastructure and the complex, critical services it supports.

Don’t just collect data, use it to provide proactive business service assurance via:

Full-Stack Detection and Monitoring

  • Proactively and predictively prevent impending problems
  • Automatically detect abnormalities and their business service impact
  • Identify and predict recently occurring issues that other platforms miss

True Root Cause Analysis and Actionable Intelligence

  • Multi-perspective analysis to detect problems, find why they occurred
  • Gain actionable intelligence to remediate and prevent issues
  • Prevent false alarms, maintain smooth business operations

PREDICTIVE ANALYSIS AND SMART ANALYTICS

  • Leverage AIOPs to establish dynamic baselines and track deviations
  • Minimize business impact and MTTR with predictive analysis
  • Reduce management costs and improve customer experience

Business Service Monitoring and Prioritization

  • Prioritize and address issues quickly based on business impact and risk
  • Predict business performance degradations in real-time
  • Manage SLAs based on business service availability and performance

Partner with confidence

Optanix understands the MSP ethos, because we live it every day. That’s why you can trust our operational and business processes and our “all in” service mentality to reflect and complement your business while you grow your offerings as our go-to-market partner.

Insights from our blog

Optanix on AIOps – Part 5: How Optanix AIOps Technology Enables Targeted Use Cases

Utilizing Automation in IT Services to Improve Your Service Delivery

Optanix on AIOps – Part 4: How Optanix AIOps Product Technology Improves Business Outcomes