IT Service Predictability. Delivered.

Tame the growing tidal wave of IT events to enable unbeatable service availability that leads to positive business outcomes.

  • 99
    .999924%
    correlation efficiency
    vs. 99.999% industry avg.
  • 95%
    proactive
    response rate
    vs. 26% industry avg.
  • 91%
    first-time
    fix rate
    vs. 61% industry avg.

Transforming IT Operations

In today’s hyperconnected world, 85% of customer interactions rely exclusively upon IT – so what happens when one of your critical IT services goes down? Here's a hint: your customers won’t wait around until it's fixed.

But here’s the problem: your IT team is drowning in a tidal wave of unqualified events. And when a service issue occurs, triaging and correlating these events is a nightmare - too much confusing noise, too much work, and not enough time.

That keeps your support team stuck in reactive mode. Instead of proactively detecting and resolving service issues, they only learn of them when your customers and employees complain - when it's already too late.

With Optanix you instantly cut through this noise, automatically pinpointing the root cause of service issues. We're powering the shift to proactive support and service predictability - making lengthy service disruptions and uncertainty a thing of the past.

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Silence Event Noise

The Optanix Platform pinpoints the actionable root cause and business impact of service issues, using patented automation and correlation processes to reduce event noise by a factor of more than 1,000,000 to 1.

By dramatically lowering event volumes, Optanix eliminates the tidal wave of events that support teams typically have to triage. It’s like having dozens of support engineers in a box.

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Resolve Issues Before They Affect End Users

Using more than 2,000,000 built-in event rules, the Optanix Platform eliminates 83% of false positive incidents generated by traditional event management tools.

And by automatically routing only true root cause incidents to the appropriate support team in just a matter of seconds, the platform reduces incident remediation times by 50% and helps support teams respond proactively 95% of the time – no more reacting to issues reported by customers and employees.

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Stop Tool Sprawl in its Tracks

The Optanix Platform is the only comprehensive, integrated solution designed to handle all aspects of managing IT environments:

  • Comprehensive network monitoring
  • Intelligent event correlation and root cause analysis
  • Incident management and remediation
  • Problem management
  • Change management
  • Dashboards and reports
  • Business Intelligence
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Leverage the Experts

At Optanix, we believe in putting our money where our mouth is. That’s why we use the Optanix Platform to power our own managed services offering.

Optanix IT Management-as-a-Service (ITMaaS) combines the strength of the Optanix Platform with the experience and expertise of our in-house engineers ensuring round-the-clock availability of your critical IT services and service delivery infrastructure.

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I continue to be impressed in the way that Optanix jumps on challenges and quickly brings them to resolution.

Robert Ross, CTO, GFI Capital Resources Group

The Patented Optanix Process

  1. IT infrastructure issue impairs business service and creates tidal wave of events
  2. Snapshot processor isolates meaningful events
  3. Correlation engine pinpoints which events are cause of impairment and suppresses symptoms
  4. Decision engine identifies just ONE actionable root cause incident
  5. Incident automatically routed to responsible support team for resolution
  6. Issue proactively resolved before end users are affected

From Our Blog:

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Blog

No Matter What Your Business is, it’s Only as Effective as Your Supporting Infrastructure

First the bad news. As an IT stakeholder, you’ve been tasked with finding an IT operations management solution to keep ...

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Blog

How Can You Be Expected to Drive Innovation When Your IT Resources Are Consumed by Just Keeping the Lights On?

You are only as effective as what you know. No matter who you are and what IT job you have, situational awareness is ...

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Blog

IT Managers Are Asking: Where Are the Case Management Applications that Don’t Choke In the Clutch?

When an IT service is disrupted or the network is down, you need to direct your team to quickly fix the problem. Speed ...

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Discover What Optanix
Can Do for You

See firsthand how Optanix makes your IT operations proactive, dramatically increasing service predictability.

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From our media room: Optanix Names Mike Crest as CEO