News & Events

April 2019 — There have been great strides in the performance world. There are many algorithmic approaches that the performance management vendors have brought to market over the last couple of years. When we think about AIOps and machine learning, we see it adding multiple layers of value. Advanced automation, for example, can provide incredible value to an […] Learn more

March 2019 — Optanix is a long time MSP specializing in real-time communications use cases (such as UC, Contact Center and collaboration). The company has taken its own service assurance platform and released its first stand-alone software product to partners and customers. Optanix Service Assurance platform features machine learning and advanced analytics capabilities, making it the first AIOps […] Learn more

March 2019 — The classic definition of “5 nines” refers to an uptime of greater than 99.999%, or just over five minutes of downtime per year. By contrast, an uptime of 99.9%, or “3 nines” is about 8.7 hours of downtime per year – more than a full business day. Downtime like that can do some real financial […] Learn more

February 2019 — When we think about cybersecurity, we most often think about compromised PII — Personally Identifiable Information. PII includes the social security numbers, account numbers, addresses and so on that allow bad actors to open unauthorized accounts in people’s names, to drain existing accounts, and to generally create adverse and hard-to-reverse impacts on the victims. Learn more

January 2019 — As IT organizations move towards digitizing services and operations, there is an ever-increasing dependence on the IT infrastructure that supports these needs. It follows that any degradation of performance of the infrastructure directly affects the manner in which business is conducted and, therefore, the bottom line. Learn more