Leader in IT Service Predictability Honored by Premier Industry Association for its Innovation in Leveraging Analytics for Service Excellence
LAS VEGAS, NV. October 25, 2017 – Optanix, the leader in ensuring predictable IT for the world’s most technology-driven companies, is today honored to announce that it is a recipient of a 2017 TSIA STAR Award in the category of Innovation in Leveraging Analytics for Service Excellence. The award was announced on October 25th at the Technology Services World (#TSW17) conference in Las Vegas.
This award, presented by the Technology Services Industry Association (TSIA), recognizes the company that has best leveraged analytics to improve operational performance, service levels or the customer experience. Analytics projects in this category must have been done internally and can have been embedded into products sold to customers.
“We are incredibly honored to receive this year’s STAR Award for Innovation in Leveraging Analytics for Service Excellence. This award acknowledges our accomplishment in developing Continuous Service Improvement – a net new, quantifiable method for measuring and substantiating managed services and IT operational success,” said Mike Crest, CEO at Optanix. “As large enterprises and service providers continue to undergo digital transformations, we look forward to being the vendor they turn to most for managing their IT systems and expanding growth through improved customer experiences.”
Optanix’s continuous service deployment approach has been tested and measured at scale across millions of entities under monitoring and measurement. This hypothesis and approach has also been further validated and tested across multiple IT operations teams with different operating models.
"Optanix has demonstrated an outstanding level of dedication to innovation that we’re thrilled to celebrate," said Thomas Lah, TSIA executive director. “Their commitment to services success should serve as an inspiration to other businesses across the technology and services industry, and we are proud to acknowledge their achievements in this year’s STAR Awards ceremony."
Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by the TSIA’s service discipline advisory board members. Categories for the award span the eight TSIA service disciplines: support services, customer success, education services, field services, managed services, professional services, service revenue generation and expand selling. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology service industry, acknowledging the contributions of companies of all sizes to the continual improvement of technology services delivery industry-wide. For further information on the STAR Awards, please visit: https://www.tsia.com/services-excellence/star-awards.html.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.
Optanix is leading the advancement of IT service predictability in today’s hyper connected digital economy – where reliable service delivery has never been more vital. Hundreds of customers rely on the Optanix Platform and Optanix IT Management-as-a-Service (ITMaaS) to enable unbeatable service availability that leads to positive business outcomes. Optanix solutions are delivered direct or through industry-leading channel partners who rely on Optanix’s extensive IT automation experience. For more information please visit www.optanix.com, and follow us on Twitter, Facebook, LinkedIn and Google+.
Black Rocket Consulting (for Optanix)