Fix it the First Time With Accelerated Remediation
In today’s business climate, maintaining mission-critical IT services and infrastructure is essential. Unfortunately, the old adage that “if something can go wrong, it probably will” holds especially true when it comes to IT. That’s why when IT events do arise, it’s important to have a strategy in place that will allow your team to identify issues early and remediate the situation the first time out of the gate.
In order to meet this challenge, your IT teams need access to a complete and integrated solution with powerful features.
Automation + Accountability = First-time Fix
When something goes wrong, it’s vital that you quickly pinpoint the root cause of the service or infrastructure issue. Optanix makes use of a patented logic automation process to resolve many such issues automatically, which enables your IT staff to easily and quickly perform a range of remedial actions.
When a disruption to service predictability occurs, your support staff needs to be able to trigger the appropriate actions to respond to it quickly, or even better, to establish protocols to trigger them automatically. This enables your team to quickly and accurately determine the root cause of an event and most importantly, to fix it the first time.
Suggest and Assess Impact
Maintaining service predictability demands a solution that enables you to pinpoint the exact cause of a service or infrastructure issue and to classify its severity. This capability allows you to instantly and accurately evaluate an issue and to make the right decision in terms of allotting the resources necessary to resolve it.
Getting the Right Information to the Right People to Resolve Issues
Operational visibility is about getting the right information in front of the right people in as timely a manner as possible. This requires a solution that provides you with a wide range of role-based reports and dashboards, offering real-time displays that grant you immediate updates and information about the status of your IT services and infrastructure. This helps ensure that the information required to resolve issues is available to the right people 24/7.
Accountability: Avoid Finger Pointing
When it comes to resolving IT incidents and maintaining service predictability, accountability is key. With automated, accelerated remediation you can quickly get to the root cause of an incident without the need for a “war room.” This helps maintain accountability and more importantly, better maintains the kind of service predictability your customers demand.
Boost Productivity Through Automated Runbook Tasks
While multitasking is great, it can also create more opportunities for getting lost in the details. That’s why it’s more important than ever to maintain focus on high-value strategies. This requires a solution that incorporates automated runbook tasks that can help free up personnel and resources. This enables you to maintain your strategic focus, rather than constantly seeing your staff expending energy on trying to put out fires.
Stay Ahead of Major IT Shifts
Benjamin Franklin once said “an ounce of prevention is worth a pound of cure.” Little did Franklin know he might as well have been talking about IT at the time. In today’s rapidly evolving landscape of business and technology, it’s crucial for companies to proactively optimize business processes ahead of time, in order to remain “out front” in terms of major shifts in IT.
Enabling 90%+ First Time Fixes
Getting it right the first time is about delivering the right issues to the right people at the right time.
Want to find out more about how companies like yours are using Optanix to enable 90% first-time fixes, while reducing support costs by as much as 50%? Request a demo today.