Company certifications

ITIL

Optanix’s support center is staffed with ITIL-certified personnel. ITIL provides a comprehensive framework for identifying, planning, delivering and supporting IT services. It is the world’s most widely accepted and rigorous approach to IT service management.

CISCO SYSTEMS

Certifications:

  • Premier Certified Partner

Specializations:

  • Cisco Advanced Collaboration Architecture Specialization

Authorizations:

  • Unified Contact Center Enterprise (UCCE) Authorization
  • SaaS Simple Resale
  • Cisco OpenStack Private Cloud

Cloud & Managed Services Provider:

  • Managed Unified Contact Center
  • Managed Business Communications
  • Cloud and Managed Services Master

Partner Designation:

  • Preferred Solution Partner

ISO 27001

Optanix has achieved ISO 27001 (ISO/IEC 27001:2013) certification for managed services security. ISO 27001 is the leading international standard for measuring the effectiveness of information security management systems (ISMS).

SSAE-18 SOC 1 Type II

Optanix has achieved SSAE-18 SOC 1 Type II standards compliance, which demonstrates that our secure management technology and support processes have been thoroughly audited by an independent SSAE-18 accreditation agency and found to adhere to the operational controls, procedures and processes deemed necessary to protect customer business assets.

HIPAA COMPLIANT

Including HIPAA Security Rule & HITECH Breach Notification

This attestation confirms that Optanix has implemented and maintains the relevant safeguards, standards and rules that meet the data privacy requirements established by HIPAA. Optanix management employees have also obtained the Certified HIPAA Privacy Security Expert (CHPSE) designation to maintain security policies and practices that align with the requirements of customers that adhere to this information security standard.

Employee certifications

Optanix employees hold more than 200 industry and vendor certifications, including:

Data Center
Design
Routing and Switching
Security
Video
Voice
Wireless

Collaboration
Data Center
Design
Routing and Switching
Security
Voice
Wireless

10 Year Achievement
Collaboration
Data Center
Routing and Switching
Security
Voice
Service Provider

Patented technology

Our full list of US patents includes:
US 7,028,228 (2006)
US 7,069,480 (2006)
US 7,197,561 (2007)
US 7,296,194 (2007)
US 7,509,540 (2009)
US 7,600,160 (2009)
US 7,971,106 (2011)
US 8,499,204 (2013)

Optanix’s technology has been awarded eight US patents in numerous areas, including:

  • Decision engine techniques using parent/child relationships
  • Virtual state machine techniques
  • Root cause analysis software verification techniques
  • Network, systems and application representation techniques
  • Trouble ticket creation and notification techniques

When you choose Optanix, you benefit from our ongoing research and development. With our scalable approach to hierarchical event correlation, intelligent state-driven event processing and root cause analysis software, you detect, diagnose and resolve service issues more quickly and accurately – increasing IT service quality and driving down operational costs.

Contact