Drawing on Experience to Achieve Continuous Improvement

Excellence is not a state that can be reached and settled into, but an ongoing process of continuous improvement and growth. That’s why it’s more important than ever to find an IT management solution that will not just meet your needs today, but that will continue to improve as your organization and IT infrastructure continues to grow.

It’s no longer about great technology that works, but excellent technology that works and then continues to grow and improve. If IT Management-as-a-Service provides excellence in its management platform and support solutions to meet your IT operations needs, it will quickly become an invaluable asset to your client experience, knowledge bank and speed of incident remediation.

Measure Everything

The lat business guru Peter Drucker was known to say, “If you can’t measure it, you can’t manage it.” In the context of IT operations management, nothing could be closer to the truth. Predictability is paramount, and predictability translates to measurability. The more accurate the analytics, and the more analytics to draw from, the more quickly the root cause of an event can be identified and remediated.

IT management services must also harden operational stability to achieve business service excellence. You wouldn’t throw a boomerang at a bullseye; the same goes for the platform you choose to pinpoint and resolve incidents. World-class IT management technology should streamline and be streamlined so that it can be trusted to find the right target.

Library of Best Practices

In order to stay ahead of the curve, IT management platforms must stay up to date on best practices. What better way to know and implement all the best practices than having an automated technology that takes everything it has learned from clients and prior incidents to improve future experiences?

By handling and remediating innumerable events each day, platforms that are truly world class  constantly update their IT management processes, analyzing new situations and funneling that knowledge back into practice. As a result, for example, Optanix has aggregated a library of over two million up-to-date best practices that are readily available to clients. This is an invaluable resource that provides experiential learning that will by nature never become outdated.

Accumulated Knowledge in our Correlation Engine

For a platform to maintain continuous improvement, it must capitalize on past experiences to accelerate growth rather than allowing its practices to stagnate. It must see every event analyzed and resolved as a learning process and an opportunity for improvement.

Purpose-built for Continuous Improvement

IT management is high stakes, especially when you’re managing operations for one of the world’s largest financial institutions, an agency of the U.S. government, or an exceptional private global enterprise. For organizations like these, it is non-negotiable that their IT operations platform prioritizes staying on top of technology development.

Institutions of this caliber demand a platform that draws on the collective experiences of these world-class organizations and embeds what it learns into its processes, creating an environment primed for constant improvement. On an individual client experience scale, the modular platform architecture is structured in a way that leverages flexibility to grow with the business – and that’s how it needs to be for any business that values improvement.

Conclusion

These days, being great is only a small feat in technology services. To be the IT Management-as-a-Service platform of choice for the most demanding environments, it is necessary to be excellent. This means measurable growth, constant learning and knowledge aggregation, improved technology accuracy and above all, positioning for future improvement.

Want to find out more about how businesses like yours are using Optanix to cut through the noise and focus on what matters? Contact us to schedule a demo.

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