Close the Visibility Gap with Meaningful Data
If Webster’s Dictionary really wanted to define complexity, it would merely have to show a diagram of a typical enterprise organization’s business applications infrastructure. One look at that, and everyone would understand precisely what complexity entails!
But wait, there’s more (there’s always more): since your business dealings typically involve some type of software (your ERP and CRM systems, your customers’ experiences with your mobile point of sale system and on and on, your business transactions can become fraught with trouble. Let one glitch in your support infrastructure make a business transaction go even slightly south and you can bet that the phone in the IT department will be ringing.
Everything needs to work seamlessly and flawlessly. And it most often does. Until it doesn’t.
Most management applications that help you maintain the performance and reliability of your service delivery infrastructure don’t help you as much as they should. They give you only a limited view of the real state of your system, often creating a tsunami of unqualified events. What’s more, many such platforms can really understand only a problem’s symptoms; they are “clueless” when it comes to how this problem will impact your business.
Seconds – nanoseconds – count when it comes to your IT department’s ability to identify, locate and fix a problem. But you can’t fix what you can’t see.
Close the Visibility Gap: Gather Good Data from Any Source
Any platform you use needs to see events continually — as they take place. It should be automated and able to quantify, compare and evaluate substantial amounts of event data so that your team members will be able to quickly identify and remediate the event’s root cause.
Seeing the Whole Picture
You need to be able to collect a huge amount of event data in your environment. Multimedia application data. Wire data. Transactions. If it’s an event, your platform needs to collect it and it needs to do so across everything that is a part of your service delivery infrastructure. This allows you to monitor proactively rather than reactively, letting you find and solve problems before your employees and customers are even aware that there’s a problem.
It’s so easy to get lost in all the operational data coming your way that it’s extremely difficult to find the real cause of any disruptive event. That’s why it’s important to deploy a platform that allows you to filter through the data, pinpointing and validating event causes and mapping event trends and patterns.
Patented Snapshot Approach
Once again: you can’t fix what you can’t see. Optanix’s patented Advanced Logic Automation provides you with “snapshots” of incidents in real time, enabling you to act quickly to minimize disruptions before they impact your customers.
Shift from Reactive to Proactive
Today’s constantly changing IT environment demands a platform that is continuously improving. That means making the shift from a reactive mindset to a proactive one. You need an IT management solution that will not only constantly monitor systems for events in order to deal with them as they occur, but one that will stay out ahead of IT shifts in order to minimize the possibility of events before they occur.
Your business application’s infrastructure is critical. To learn more about what the Optanix Platform can do to protect your bottom line, contact us today to request a demo.