The Optanix Platform is delivered as a service, accelerating time to value – and dramatically lowering upfront costs and ongoing cost of ownership. This service includes complete platform onboarding support, appliances, and ongoing maintenance, administration and software upgrades. As part of this service, the platform is configured to monitor your specific environment, and to automatically diagnose the root cause of business service issues – providing a turnkey solution for your service predictability needs.
This platform can be augmented with a comprehensive range of IT management services, including 24x7 incident management, ongoing problem management, remote change management, and continuous service improvement. These services are provided by expert engineers with extensive ITIL knowledge, as well as experience in managing your specific IT infrastructure technologies and vendors.
Customers can purchase a SaaS subscription for the Optanix Platform or IT Management-as-a-Service from one of our world-class partners.
Our structured onboarding process is designed to ensure fast and successful deployment of your Optanix Platform, while minimizing the impact on your day-to-day operations. This service includes documenting your monitoring and management requirements, and creating a customized set of operational processes that align with your business needs. We will also audit your current environment, delivering a comprehensive engineering assessment that identifies issues such as configuration problems, out-of-date systems or applications, and required stability and performance enhancements.