The Optanix Platform has a flexible, modular architecture that is designed to scale to the largest, most complex enterprise data centers and networks. Its structured, layered approach provides a complete, intelligent solution for managing the health of IT services and infrastructure, including collection and correlation of events, automated root cause analysis, event verification, automated remediation, incident management and policy-based notifications.

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Event Collection

The collection layer provides both polled and event-driven collection of network status and performance information. It supports a wide range of collection mechanisms, including SNMP traps, SNMP OID polling, ICMP, TCP and UDP bulk polling, syslog messages, synthetic transactions, Netflow, log parsing, email, and endpoint-specific APIs. It uses a unique, patented approach that automatically adjusts collection windows to capture snapshots of related events during periods of high event activity, resulting in more accurate subsequent root-cause analysis.

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Dependency Analysis

The dependency analysis layer receives status change events from the collection layer, and correlates them to determine the root cause of events. It understands the dependency relationships between network entities, and uses this to pinpoint which events are the causes of impairments, and which ones are symptoms. This dramatically reduces event volumes and simplifies diagnosis of service and infrastructure issues.

Decision Engine

The decision engine provides intelligent event processing, using state-driven workflows to analyze events. These workflows use Optanix’s patented Advanced Logic Profiles (ALPs) to automatically identify and validate potential issues. This automated analysis process includes collecting and evaluating additional information from the managed environment, correlating events with other events, tracking event status over time, and confirming when service is restored. ALP workflows can also automate remediation actions, such as collecting log files from affected systems and applications.

The Optanix Platform comes with a wide range of preconfigured ALPs that capture best practices for managing different types of services and technologies. This dramatically reduces MTTR, providing fast identification of current and potential issues. Additional ALPs can also be configured to meet specific needs.

Case Management

Once the decision engine has verified that an event is valid, it sends the event to the case management layer. This case management layer provides a complete incident management solution, giving support personnel the ability to effectively manage and resolve incidents. Capabilities include automatic generation and updating of incidents, manually generated incidents, service requests, calendars, workflow automation, escalations and notifications.

Beyond Fault and Incident Management

The Optanix Platform architecture also provides a number of other high-value capabilities, including problem management, change management, extensive service management visualization, reports and dashboards, and business intelligence.
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