ITIL

Optanix’s Support Center is staffed with ITIL-certified personnel. ITIL provides a comprehensive framework for identifying, planning, delivering and supporting IT services. It is the world’s most widely accepted and rigorous approach to IT service management.

Cisco Systems

Cloud & Managed Services Provider

  • Cisco Cloud and Managed Services Master
  • Cisco Powered Managed Unified Contact Center – UCC
  • Cisco Powered Managed Business Communications – BC

Specializations

  • Cisco Advanced Collaboration Architecture Specialization

Authorizations

  • Cisco Authorized Technology Provider (ATP) – Unified Contact Center Enterprise (UCCE)

ISO 27001

Optanix has achieved ISO 27001 (ISO/IEC 27001:2013) certification for managed services security. ISO 27001 is the leading international standard for measuring the effectiveness of information security management systems (ISMS).The Optanix ISO 27001 certificate can be downloaded here.

SSAE-18 SOC 1 Type 2

Optanix has achieved SSAE-18 SOC 1 Type 2 standards compliance, which demonstrates that our secure management technology and support processes have been thoroughly audited by an independent SSAE-18 accreditation agency and found to adhere to the operational controls, procedures and processes deemed necessary to protect customer business assets.

HIPAA Compliant

Including HIPAA Security Rule & HITECH Breach Notification.

This attestation confirms that Optanix has implemented and maintains the relevant safeguards, standards and rules that meet the data privacy requirements established by HIPAA. Optanix management employees have also obtained the Certified HIPAA Privacy Security Expert (CHPSE) designation to maintain security policies and practices that align with the requirements of customers that adhere to this information security standard.

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