Chief Executive Officer
V.P. - ITSM & Software Support
As Vice President of IT Service Management (ITSM) and Software Support, Rick is responsible for leading the teams that deliver our Remote Management Services, Managed Platform-as-a-Service, and the fast-growing support teams for Optanix’s Platform-as-a-Service (PaaS) offering. Rick has more than 30 years of experience in leading technology-led business transformation efforts, and is known for building world-class service organizations.
Rick joins Optanix from Getronics, where he led service delivery operations for large financial services customers. Prior to Getronics, Rick was SVP of Services at Carousel Industries, where he was responsible for all professional and network services for over 6,000 customers in the areas of telephony, unified communications, and collaboration. Before Carousel, Rick held several leadership positions at Science Applications International Corporation (SAIC), where he was responsible for the management of large outsourcing contracts across multiple vertical industries.