Optanix delivers comprehensive Cisco® managed services for unified communications (UC) and collaboration, including Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CME), Cisco TelePresence®, and business video solutions. We manage some of the world’s largest unified communications networks, with a combined total of more than 2 million endpoints. Our customers rely on our managed services to maximize the availability and quality of their voice and collaboration applications and to ensure that their business video services deliver predictable performance.

Optanix’s IT Management-as-a-Service solution includes broad collaboration service monitoring and application management capabilities, delivering best-in-class support for our customers’ vital collaboration services. At the core of our managed service solution is the Optanix Platform. Its extensive monitoring and built-in Advanced Logic Automation capabilities proactively identify and diagnose the root cause of Cisco unified communications and collaboration issues. It also provides deep insights into SIP, MGCP and H.323 traffic trends, along with IPT call metrics, CDR analysis and a comprehensive inventory of active endpoints.

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Incident Management

Optanix delivers a complete and proactive 24x7x365 incident management and remediation service, staffed by expert engineers with training and experience in Cisco unified communications and collaboration technologies plus ITIL processes. When the Optanix Platform detects, validates and diagnoses an incident within your network, it immediately notifies our support center – giving our team the detailed information they need to rapidly engage and remediate the issue. We can tailor the incident management process to match your requirements and organizational policies, including engaging your onsite support staff, coordinating vendor support, and sending automated notifications to your technical and business teams. You can also open incidents manually in the Optanix Platform or by calling our support center.

Problem Management

Our Problem Management team helps keep incidents from reoccurring in your environment – making your Cisco unified communications systems, collaboration applications and supporting infrastructure more stable, predictable and dependable. This dedicated team focuses on proactive problem prevention and the identification and resolution of underlying causes. They analyze the rich set of historical operational data collected from your network by the Optanix Platform, assessing factors such as performance trends, event types, frequency of incidents, and vulnerabilities. They then correlate this information with other data sources – such as Cisco known-issue databases and known systemic problems across our managed services customer base – to effectively analyze and manage any chronic issues in your environment. The result is an actionable, proactive set of measures that dramatically increase the stability and performance of your Cisco unified communications and collaboration services.

Change Management

As part of our managed services solution, you can elect to have Optanix execute simple remote unified communications changes on your behalf, such as updating software versions or making configuration changes. Just submit a request using the integrated change management application on the Optanix Platform and we’ll take care of it for you using defined change management procedures. You will have full visibility of the change request status, including automated notifications as the change progresses.
To discuss how we can dramatically increase the predictability and responsiveness of your Cisco® Unified Communications (UC) or Cisco TelePresence™ network, get in touch with us today.
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From Our Media Room: Optanix Wins 2017 TSIA STAR Award