Optanix’s IT Management-as-a-Service for Cisco contact centers specializes in the support of complex and distributed multi-channel and self-service environments. Our customers rely on us to ensure that their contact centers and supporting networks deliver predictable performance and high availability so that they can provide reliable customer service and drive increased revenues. At the core of our managed service solution is the Optanix Platform. Its extensive monitoring capabilities are complemented by built-in intelligence that proactively identifies 95% of contact center technology issues. The Optanix Platform comes with Advanced Logic Automation that allows it to identify and diagnose the root cause of a comprehensive set of contact center failure scenarios, such as voice gateway outages and Interactive Voice Response (IVR) failures. It also pinpoints the underlying reasons for failures in advanced services such as Courtesy Callbacks – for example, tracing these failures to failed servers or voice gateways.