May 29
Are You Prepared to Support a Remote Work Infrastructure?
All around the world, employees who used to report to offices every day are now working from home due to...
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May 12
Operating in a Pandemic: Review Your Managed Service Provider’s Business Continuity Plan
Nowadays, having a business continuity plan is a no-brainer for nearly every enterprise and managed service provider (MSP). However, around...
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Apr 9
Practical Advice for Managing Outsourced Service Provider Impacts During a Pandemic
To say we live in challenging times is an understatement. No IT organization is immune to the overwhelming disruption COVID-19...
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Apr 3
Improve Resilience During a Pandemic with an IT Service Continuity Plan
IT service continuity management (ITSCM) is a core component of ITIL, and chances are that your IT organization has some...
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Feb 27
Conquer UCCE in 2020 by Overcoming Your Skills Gaps
After many years on the market, Cisco’s Unified Contact Center Enterprise (UCCE) offering remains a proven solution with a long...
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Feb 25
An Effective IT Operations Improvement Strategy You Can Implement in 2020
The onset of the new year provides an opportunity to reflect on the past, identify gains and pains, and plan...
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