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Sep 4

Business success today requires transforming to a new IT service delivery model that is fast, predictable, always on and secure....

Aug 27

This week we're going to consider an often-overlooked function of your IT operations management system: data collection and correlation. It's easy...

Aug 20

Let’s start with a quick review of two terms we have discussed in recent blogs: automation and orchestration. Automation is...

Jul 30

Consider the decision engine. It’s a core aspect of an IT operations platform by virtue of the processes that it...

Jul 25

Decisions made by C-Level executives today are still determined by leveraging legacy business intelligence (BI) solutions that report data via...

Jul 17

Over the past few months, we've been looking at several key components of an IT service management (ITSM) platform and...

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