Apr 16
How Service Assurance Process Flow Can Improve Customer Retention
Today’s MSPs provide services that fulfill the needs of a customer base in some form or fashion. But a truly...
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Apr 9
ITIL Problem Management Process — Transform Your Operations from Reactive to Proactive
In the ITIL context, Event, Incident and Problem Management processes all are part of the Service Operation function. They work...
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Apr 4
ITIL Event Management – The Launching Pad for a Successful Service Operation Strategy
Within the context of ITIL, Event Management is the set of practices that monitor the IT infrastructure and allows for...
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Mar 27
Why Your Managed Service Provider SLA Must Focus on Business Impact
To managed service providers (MSPs) and their customers, service level agreements (SLAs) provide the structure that outlines responsibilities and sets...
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Mar 15
Delivering “5 Nines Availability” to Improve Business Outcomes in 2019
The success of modern enterprises – especially those utilizing contact center, collaboration, unified communications or other real-time communications solutions –...
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Mar 6
5 IT Operations Improvement Trends to Incorporate in Your 2019 Strategy
Even if you take away the constant distractions and the overwhelming demands of the job, IT operations teams still encounter...
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