The Optanix story began in the early 1990s, when a team of network experts formed a civilian communications group at Griffiss Air Force Base in Rome, New York. Following the closure of the base in 1995, the team moved to the private sector, where they built up a global IT product and service provider’s network practice – designing, implementing and managing Cisco technology for its clients.

While there, the team became increasingly dissatisfied with the company’s off-the-shelf network monitoring and management tools, which were costly, disconnected, and didn’t deliver the key capabilities required to effectively manage customers’ networks.

The First Steps

In 1999, our six original founders decided to strike out on their own, creating Shoreline Group (eventually shortened to just “ShoreGroup”) and reselling Cisco gear. Shortly after launching, they leveraged their technical expertise to create a managed service offering that would support that gear and bring in recurring revenue. The only problem: existing monitoring and management tools still left much to be desired.

Thus, ShoreGroup decided to build its own network monitoring and management platform, and they named it CaseSentry. While this platform drew on the team’s past experience, it was a dramatic step forward – the first platform designed from the ground up to meet the unique requirements of an MSP.

Where We Are Today

After years of success delivering managed services powered by CaseSentry and growing to over 400 employees, ShoreGroup entered into discussions with Francisco Partners, a leading global private equity firm. Francisco Partners was so impressed with the platform that it acquired the company and, on February 1, 2016, split it into two independently operated businesses: Optanix and ShoreGroup Solutions.

Today, Optanix continues to develop our service assurance platform – now known simply as the Optanix Platform – and still remains the only MSP that uses its own platform to power its managed service. But one major thing has changed: for the first time ever, our platform is now available for other MSPs and service delivery organizations to leverage to bring efficiencies to their own managed offerings.

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